Last Updated: August 23

Welcome to IslandChile. These Terms & Conditions govern your use of our website and the purchase of our handcrafted, customizable products, including wooden and resin-covered books, keyrings, jewelry boxes, artwork, and other handmade novelties.
By accessing our website, placing an order, or purchasing a product from us, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.


 ABOUT OUR PRODUCTS

All products sold by IslandChile are handcrafted and/or individually customized.
Because our products are handmade:

• Each item may have slight variations in colour, texture, grain, finish, shape, or appearance.

• Small imperfections may occur as a natural characteristic of handmade products.

• Wooden products may contain natural variations in wood grain, knots, and colour.

• Resin products may contain minor variations, bubbles, colour differences, or other characteristics associated with the handmade resin process.

• Product photographs are provided for illustration. Actual colours may vary depending on your device, monitor, lighting, and photography conditions.

These characteristics are not necessarily considered defects and are part of the unique nature of handcrafted products.


CUSTOM AND PERSONALIZED ORDERS

Some products may be customized according to the customer's requested colour, design, name, wording, image, size, or other specifications.
Customers are responsible for ensuring that all information submitted for customization is correct.
Please carefully check:

• Names and spelling

• Dates

• Numbers

• Personal messages

• Images

• Colours

• Sizes

• Other customization details

Once production has started (after 24 hours), changes to a customized order may not be possible.
IslandChile is not responsible for errors resulting from incorrect information supplied by the customer.
For highly customized products, we may provide a mockup or sample of the customization along with recommendation . Where a preview is provided, production may begin once the customer approves the design.

 ORDER ACCEPTANCE

Submitting an order through our website constitutes an offer to purchase the selected products.
An order is considered accepted once payment has been successfully received and we have confirmed the order.
We reserve the right to refuse or cancel an order where:

• Payment cannot be verified;

• The requested customization cannot reasonably be produced;

• The customer provides inappropriate, unlawful, or infringing content;

• A product is listed incorrectly due to an obvious pricing or description error;

• We are unable to fulfill the order for reasons beyond our reasonable control.

If we cancel an order after payment has been received, we will provide a full refund of the amount paid, subject to these Terms & Conditions. 

PRICES

All prices displayed on our website are stated in Jamaican dollars (jmd), unless otherwise indicated.
Prices may change at any time without notice. A price change will not affect an order that has already been accepted and paid for.
Additional charges may apply for:

• Customization;

• Additional materials;

• Special packaging;

• Expedited production;

• Expedited shipping;

• International shipping;

• Customs duties, taxes, or import charges.

Any applicable additional charges will be communicated to the customer where reasonably possible before they are incurred.

PAYMENT

We accept payment through the payment methods made available on our website, which may include:

• PayPal

• Major debit cards

• Major credit cards

Payment must be successfully completed before production begins unless otherwise agreed in writing.
For customized products requested in bulk, payment may be required in full before production begins.
We do not store customers' full credit or debit card details on our own systems unless expressly stated otherwise. Payment processing may be handled by third-party payment providers such as PayPal or our website's authorized payment processor.
Payments may be subject to the terms and conditions, privacy policies, and security procedures of the applicable payment provider.

 CUSTOM ORDERS AND PRODUCTION TIME

Handcrafted and customized products require time to create.
The estimated production time for each product will be stated on the product page or communicated to the customer.
Production times are estimates and may vary depending on:

• The complexity of the order;

• Quantity ordered;

• Availability of materials;

• Customization requirements;

• Seasonal demand;

• Unexpected production issues.

Production time does not include shipping or delivery time.
Customers should contact us before ordering if they require an item by a specific date.
We cannot guarantee delivery by a specific date unless a specific delivery arrangement has been confirmed in writing.

SHIPPING AND DELIVERY

We offer shipping and delivery to customers in Jamaica and, where available, internationally.
Shipping costs and estimated delivery times will be displayed at checkout or communicated before the order is finalized.
Once an order has been handed over to the shipping carrier, delivery is outside our direct control.
Shipping times may be affected by:

• Postal or courier delays;

• Weather;

• Customs processing;

• Public holidays;

• Incorrect or incomplete addresses;

• International transportation delays;

• Other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.
IslandChile is not responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

INTERNATIONAL ORDERS, CUSTOMS AND TAXES

International customers are responsible for understanding and paying any applicable:

• Customs duties;

• Import taxes;

• VAT/GST;

• Brokerage fees;

• Handling fees;

• Other charges imposed by the destination country.

These charges are generally not included in the product price or shipping fee unless specifically stated.
Customs policies differ between countries, and IslandChile cannot guarantee that an international shipment will not incur additional charges.
If a customer refuses a shipment because of customs duties or other destination-country charges, any refund will be subject to the applicable refund and return provisions in these Terms & Conditions. All products are shipped from Jamaica and make make up to (3) three to (7) seven business days after production to arrive to international address. Therefore with that in mind all customers must make their order with adequate time for it to arrive for a specific date. 


CUSTOMER-SUPPLIED IMAGES, DESIGNS AND CONTENT

If you submit photographs, artwork, logos, names, designs, text, or other content for customization, you confirm that:

• You have the necessary rights or permission to use the content;

• The content does not knowingly infringe another person's intellectual-property rights;

• The content is not unlawful;

• The content does not contain material that we are prohibited from reproducing.

You grant IslandChile permission to use the submitted content solely for the purpose of creating and fulfilling your order.
We reserve the right to refuse customization requests involving content that we reasonably believe may violate the law or another person's rights.

INTELLECTUAL PROPERTY
All original artwork, product designs, photographs, graphics, logos, written content, branding, and other materials created by IslandChile remain the property of IslandChile unless otherwise stated.
Customers may not copy, reproduce, modify, distribute, sell, or commercially exploit our original designs or content without our written permission.
Purchasing a physical product does not transfer ownership of the intellectual property associated with the design.

PRODUCT CARE

Customers are responsible for properly caring for their handcrafted products.
Care instructions may vary depending on the materials used.

Wood and resin products should generally be protected from excessive heat, prolonged direct sunlight, moisture, harsh chemicals, and improper handling.
Damage caused by misuse, neglect, accidents, improper storage, unauthorized modifications, or failure to follow provided care instructions may not be covered by our return, replacement, or refund policy.
Where applicable, product-specific care instructions will be provided with the order or listed on the product page.

PHOTOGRAPHS OF FINISHED CUSTOM ORDERS
With the customer's permission, IslandChile may photograph completed customized products for use in our portfolio, website, social media, advertising, or promotional materials.
Customers may request that their customized order not be used for promotional purposes by contacting us before production is completed.
We will make reasonable efforts to respect such requests.

WEBSITE USE
Customers agree not to:

• Use our website for unlawful purposes;

• Attempt to gain unauthorized access to our systems;

• Copy or reproduce website content without permission;

• Interfere with the operation or security of the website;

• Submit fraudulent orders or payment information;

• Use our website to transmit harmful software or malicious content.

We reserve the right to suspend or terminate access to our website where we reasonably believe these Terms & Conditions have been violated.

AVAILABILITY OF PRODUCTS
Because our products are handmade, availability may vary.
We reserve the right to discontinue products, materials, colours, designs, or customization options at any time.
If an item becomes unavailable after an order has been placed and paid for, we will contact the customer and, where appropriate, offer an alternative or refund the affected portion of the order.


 LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, islandChile will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters;

• Severe weather;

• Fire;

• Flood;

• Government restrictions;

• Transportation disruptions;

• Postal or courier interruptions;

• Power outages;

• Internet or telecommunications failures;

• Shortages of materials;

• Labour disruptions;

• Epidemics or pandemics;

• Other unforeseen events.

Where reasonably possible, we will communicate with affected customers and work to fulfill orders as soon as circumstances permit.

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CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms & Conditions from time to time.

Any changes will become effective when the updated Terms & Conditions are published on our website, unless otherwise stated.

The version in effect at the time an order is accepted will generally apply to that order, subject to applicable law.

GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Jamaica, except where applicable law requires otherwise.

Any disputes should first be addressed by contacting islandChile so that we can attempt to resolve the matter amicably.

Where a dispute cannot be resolved informally, the applicable courts or dispute-resolution mechanisms having jurisdiction under Jamaican law may be used.

CONTACT INFORMATION

If you have questions about these Terms & Conditions, an order, a return, or a customized product, please contact us:

Business Name: IslandChile 
Location: Jamaica
Email: islandchile.store@gmail.com 
Telephone/WhatsApp: 1 876 508-5053 
Business Hours: 8am- 5 pm

By placing an order with IslandChile you acknowledge that you have read, understood, and agreed to these Terms & Conditions.